At Week of Paradise, your satisfaction is our priority. We strive to ensure every digital product delivers exceptional value and meets the highest standards.
Digital Product Refund Policy
- Eligibility:
We offer refunds for digital products within 14 days of purchase if the product does not function as described or if you experience technical issues that prevent access or usage. - Request Process:
To request a refund, please contact our support team with your order details and a brief description of the issue. Our team will review your request within 2 business days. - Approved Refunds:
If your request meets our criteria, we will process a full refund to your original payment method within 5–7 business days. You will lose access to the refunded digital product(s) upon completion of the refund. - Non-Refundable Cases:
Refunds are not available if:- The product was downloaded and used as described, with no functional or technical issues.
- The refund request is made more than 14 days after purchase.
- The issue is due to incorrect use not aligned with provided instructions.
- Exchanges:
If you purchased the wrong digital product or wish to exchange it for another in our catalog, contact our support team within 7 days of purchase. We’ll assist you with a one-time exchange.
Additional Support
If you experience difficulties with any product, we encourage you to contact our support team first. In most cases, we can help resolve access issues or provide guidance to ensure you receive the full benefit of your purchase.
Policy Updates
Week of Paradise reserves the right to update this policy as needed. Any changes will be clearly posted on this page.